Return & Refund Policy
We accept order cancellation before the product is shipped or produced. If the order is cancelled by that time, you will get full refund. However, we cannot cancel the order if the product is already shipped out.
Return and exchange fees
Support free Return reason:
Although rare,If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
Although rare,If your product parts detective or missing, we can send you the replacement parts for you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technique person, and we will consider replacing a new item with you.
Our customer service team and our shipping department are in constant communication with one another to ensure that the products that we ship to you are the products that you ordered. However, if, upon inspection, you discover that the product that you received from us is substantially different than the one you ordered from us, please contact customer service as soon as possible by emailing us at firstname.lastname@example.org, but in any event, no later than 7 business days after receipt of your order. If you contact us within this time frame, we will make arrangements to ship you the correct model at no additional cost to you or provide you with a full refund (at your option).
Although rare,When you received the product that does not work, you can ask our customer service for the problem; we will give you the related technical reply; if it does still not work, you can ask for a return. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.
Not support the free return:
Return and exchange time：
Within 7 business days after receiving the product, you can process the return or replacement of the product. After 7 business days, we will not accept return and exchange requests. If you have any questions, please contact us within 7 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund between 3-6 business days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 72 hours.
If you haven't received the refund or the incorrect amount. Please follow the steps below:
When checking your refund amount please take into account any discounts that were applied to your order to calculate the correct refund amount.
If you return using our method a small charge will be also be deducted from your refund for the cost of shipping.
If you've checked the above and still need help, chat with our Customer Care Team for a speedy response, using the chat icon in the bottom right.
Note: Please contact our Customer service to get the return address according to email.